Materiality

Materiality forms the basis of our reporting because it captures what is strategic to our business and what our stakeholders deem to be important. Material areas of focus are those that represent either a significant risk or an opportunity for us in our work to help individuals, businesses and economies progress and grow (read more information on our purpose in Citizenship strategy).

We identify and prioritise these areas of focus based on the results of our engagement with stakeholders, and through internal consultations with senior executives and colleagues across the business.

The areas of focus that are most material to our business and stakeholders are assessed throughout the year. These are not static; they evolve over time.

Contributing to growth Supporting our communities The way we do business Contributing to growth Community investment Flagship initiatives Employees in the community Managing our impact on the environment Respecting human rights Managing our supply chain Environmental and social risk in lending Our people Improving the customer experience Fighting financial crime Direct economic conribution Supporting corporate and goverment clients Increasing access to financial services Supporting individuals and small businesses

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