Citizenship Report 2011

Your Citizenship Report

We have changed the way we present our reporting:


Detailed Information

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Citizenship priorities and performance

We have three strategic pillars that underpin our approach

Delivering on our strategy

We achieved our carbon emission reduction target ahead of schedule

As part of our Climate Action Programme
we are focusing on reducing our energy
usage. In 2011, we achieved a 4.5%
reduction in our carbon emissions.

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Citizenship videos

Our video gallery is available throughout the report containing all our Citizenship videos.

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Citizenship 2011 in numbers

Start-up businesses supported


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UK Banking complaints reduced


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Invested in our communities

£63.5 million

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