At Barclays, we have a clear sense of our business purpose:
to help individuals, businesses and economies progress and grow. For us, the term Citizenship captures this purpose and directs how we use our resources and expertise to create long-term value for all our stakeholders.
to help individuals, businesses and economies progress and grow. For us, the term Citizenship captures this purpose and directs how we use our resources and expertise to create long-term value for all our stakeholders.
108,000
start-up businesses supported30%
reduction in
UK Banking complaints73,000
colleagues involved in volunteering, regular
giving and fundraising
US$1trillion
of funding raised
for institutions4%
reduction in
carbon emissions£63.5 million
invested in our communities
Citizenship is one of Barclays four execution priorities and is integral to our business. Three pillars underpin our citizenship strategy. In the first instance, Citizenship is about contributing to growth in the real economy, creating jobs and supporting sustainable growth. Second, it is about the way we do business, putting our customers’ interests at the heart of what we do, and managing our impact responsibly. Third, it is about supporting our communities through investment programmes and the direct efforts of our employees.
We made firm progress in 2011 but still have a long way to go. That’s why in 2012 we will launch our 2015 Citizenship Plan outlining our longer-term commitments.
