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Barclays
Citizenship Report 2011
  • Overview
  • Detailed information
  • Our approach
  • Contributing to growth
  • The way we do business
  • Supporting our communities
  • How we report
  • Citizenship at a glance
  • Contributing to growth
  • In brief
  • Case studies
  • The way we do business
  • In brief
  • Case studies
  • Supporting our communities
  • In brief
  • Case studies

Helping small businesses (photo)

Our people describe
Citizenship at Barclays

Launch video

  • Introduction from the Chief Executive
  • Our Citizenship strategy
  • 2011/12 challenges
  • 2015 Citizenship Plan
  • Governance
  • Materiality
  • Stakeholder engagement

Our approach (photo)

Increasing access to finance
in Africa

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  • Supporting individuals and small businesses
  • Increasing access to financial services
  • Supporting corporate and government clients
  • Direct economic contribution

Increasing access to finance services (photo)

Helping small businesses

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  • Fighting financial crime
  • Improving the customer experience
  • Resolving complaints
  • Innovative products and services
  • Managing our impact on the environment
  • Emissions and energy use
  • Engagement
  • Environmental and social risk in lending
  • Risk assessment
  • Training and engagement
  • Managing our supply chain
  • Engagement and performance
  • Respecting human rights
  • UN Millennium Development Goals
  • Our people
  • Diversity and inclusion
  • Engagement, development and representation
  • Health, safety, and wellbeing

Supporting sustainable transport: Barclays Cycle Hire (photo)

Cycle Hire scheme

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  • Community investment
  • Flagship initiatives
  • Employees in the community

Encouraging Entrepreneurship (photo)

Encouraging Entrepreneurship

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  • Global Reporting Initiative index
  • Assurance statement
  • Indices and benchmarks
  • Performance data
  • Contributing to growth
  • The way we do business
  • Supporting our communities

How we report (photo)

Financing a lower-carbon economy

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Popular Terms
  • Assurance
  • Chief Executive’’s introduction
  • Community investment
  • Customer experience
  • Environment
  • Individuals and businesses
  • People
  • Remuneration
  • Strategy
  • 2015 Plan
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Your 2011 Barclays Citizenship Report

We have changed the way we present and organise our reporting to help make it easier to understand.

Overview

  • Citizenship at a glance
  • Contributing to growth
    • In brief
    • Case studies
  • The way we do business
    • In brief
    • Case studies
  • Supporting our communities
    • In brief
    • Case studies

Detailed information

  • Our approach

    • Introduction from the Chief Executive
    • Our Citizenship strategy
    • 2011/12 challenges
    • 2015 Citizenship Plan
    • Governance
    • Materiality
    • Stakeholder engagement
  • Contributing to growth

    • Supporting individuals and small businesses
    • Increasing access to financial services
    • Supporting corporate and government clients
    • Direct economic contribution
  • The way we do business

    • Fighting financial crime
    • Improving the customer experience
      • Resolving complaints
      • Innovative products and services
    • Managing our impact on the environment
      • Emissions and energy use
      • Engagement
    • Environmental and social risk in lending
      • Risk assessment
      • Training and engagement
    • Managing our supply chain
      • Engagement and performance
    • Respecting human rights
      • UN Millennium Development Goals
    • Our people
      • Diversity and inclusion
      • Engagement, development and representation
      • Health, safety, and wellbeing
  • Supporting our communities

    • Community investment
    • Flagship initiatives
    • Employees in the community
  • How we report

    • Global Reporting Initiative index
    • Assurance statement
    • Indices and benchmarks
    • Performance data
      • Contributing to growth
      • The way we do business
      • Supporting our communities

Your Citizenship Report

We have changed the way we present our reporting:

  • Overview
  • Detailed information

Find out how we report

Your view

We welcome your feedback, ideas and questions.

Leave your feedback or
ask a question

Citizenship videosOur video gallery is available throughout the report containing all our Citizenship videos
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  • © Barclays 2012
  • Barclays Bank PLC. Registered in England. Registered No: 1026167.
  • Registered Office: 1 Churchill Place, London, E14 5HP.
  • Barclays Bank PLC is authorised and regulated by the Financial Services Authority.
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